Whether you're doing a kitchen remodel, installing new siding, or putting on an addition, few things can be as frustrating as having several days go by with no workers on the project. Where did they go and when will they be back? Should you file a missing persons report?
Fortunately, contractors that operate like this are in the minority, but unfortunately, they do exist. Checking references from previous customers is one way to guard against this type of situation -- especially from those whose projects were recently completed. However, there are also a few other ways to avoid having to solve the case of the missing contractor.
Who's in charge of your remodeling project? How can you get in touch with your contractor other than calling their office? How soon should you expect a call back? If you don't know the answers to these questions before your project begins, the groundwork has already been set for potential problems. Here are a few communication guidelines to establish before starting any home improvement job that involves a contractor:
On occasion, a remodeling contractor may need to pull their workers from your project for a day or two when a special need arises. However, you should be informed of the situation and provided an estimate of when they will be back on your job. Establishing these communication guidelines should help avoid misunderstandings and even more important, keep you from wondering where your contractor is.