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March 13, 2008
ReliableRemodeler.com Contractor Experience Survey Results
Last time you hired a contractor, where did you find them?
| Family/Friend Recommendation |
38% |
| Never Hired a Contractor Before |
23% |
| Phonebook |
16% |
| Newspaper |
11% |
| Internet |
5% |
| Other |
5% |
| Contractor Referral Service |
2% |
How many contractors did you receive estimates from?
| 1 |
42% |
| 2 |
18% |
| 3 |
29% |
| 4 |
5% |
| More than 5 |
6% |
Did you ask for References from the contractors you received estimates from?
| Yes |
65% |
| No |
44% |
Did you check the license and insurance of the contractors you received estimates from?
| Yes |
56% |
| No |
44% |
Were you satisfied with the last contractor you hired?
| Yes |
81% |
| No |
19% |
If you were unsatisfied with your last contractor, why?
| Quality of Work |
66% |
| Timeframe |
15% |
| Customer Service/Professionalism |
7% |
| Quality of Materials |
6% |
| Too Expensive |
6% |
What is most important to you when hiring a contractor?
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Overall |
Women |
Men |
| Workmanship |
38% |
42% |
33% |
| Price |
35% |
24% |
46% |
| Overall Professionalism/Customer Service |
21% |
29% |
14% |
| Timeframe/Availability |
5% |
5% |
6% |
| References |
1% |
0% |
3% |
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